Frequently Asked Questions
Weight Limit?
Q: How much weight can the cat structures hold?
A: Each cat structure can easily hold more than 2 house cats. Rarely can more than 2 cats fit onto the step or stair at the same time. 2 cats could easily snuggle on the lounge at the same time. Now, if you have a pet tiger, no, it won't hold!
Shipping Time?
Q: How long does shipping take?
A: All orders are fulfilled and shipped the day after the order is placed. Shipping typically takes 3-5 days. You will receive a tracking number to follow your order.
Shipping Costs?
Q: How much is shipping?
A: At this time shipping is free within the United States.
Tools Needed?
You will need:
1. If drywall mounted a 1/10 inch drill bit and power drill.
2. If drywall mounted a screw driver (flat or Phillips head) or socket driver.
3. Step stool or ladder to reach higher locations if cat structures are placed high.
Colors?
Q: Do the cat structures come in different colors?
A: No, all cat structures are white at this time.
Taxes?
Q: How much are sales tax?
A: At this time we will cover the taxes, so the price you see is the price you pay.
International Sales?
Q: Can I order and ship outside the United States?
A: At this time no. Please email us if you desire shipping outside the US and we may reconsider in the future.
Sellers?
Q: Where can I buy the Kitty Skyline structures?
A: This website is the exclusive seller for Kitty Skyline.
Individual Parts for Sale?
Q: Can I buy individual parts rather than the Starter Kit?
A: No. Our initial product launch is only the Starter Kit. The Starter Kit allows a lot of value to be packaged into a single box while reducing shipping costs. Even a small apartment can utilize the Starter Kit as the cat structures can be placed in several rooms or as one large play structure.