Frequently Asked Questions

Weight Limit?

Q: How much weight can the cat structures hold?

A: Each cat structure can easily hold more than 2 house cats. Rarely can more than 2 cats fit onto the step or stair at the same time. 2 cats could easily snuggle on the lounge at the same time. Now, if you have a pet tiger, no, it won't hold!

Shipping Time?

Q: How long does shipping take?

A: All orders are fulfilled and shipped the day after the order is placed. Shipping typically takes 3-5 days. You will receive a tracking number to follow your order.

Shipping Costs?

Q: How much is shipping?

A: At this time shipping is free within the United States.

Tools Needed?

You will need:

1. If drywall mounted a 1/10 inch drill bit and power drill.

2. If drywall mounted a screw driver (flat or Phillips head) or socket driver.

3. Step stool or ladder to reach higher locations if cat structures are placed high.

Colors?

Q: Do the cat structures come in different colors?

A: No, all cat structures are white at this time.

Taxes?

Q: How much are sales tax?

A: At this time we will cover the taxes, so the price you see is the price you pay.

International Sales?

Q: Can I order and ship outside the United States?

A: At this time no. Please email us if you desire shipping outside the US and we may reconsider in the future.

Sellers?

Q: Where can I buy the Kitty Skyline structures?

A: This website is the exclusive seller for Kitty Skyline.

Individual Parts for Sale?

Q: Can I buy individual parts rather than the Starter Kit?

A: No. Our initial product launch is only the Starter Kit. The Starter Kit allows a lot of value to be packaged into a single box while reducing shipping costs. Even a small apartment can utilize the Starter Kit as the cat structures can be placed in several rooms or as one large play structure.